According to the N.A.D.A. and J.D. Powers, "Customers say the #1 reason they purchased their vehicle was the salesperson. Yet, 90% of all buyers are never re-contacted by their salesperson after delivery about purchasing a new vehicle, even though 62% of all buyers have at least one relative or friend that will purchase a vehicle within 12 months."

The same study showed that the top salespeople were generating 75 to 90% of their customer base through prospecting as apposed to working "fresh ups." Profitable dealerships and salespeople rank prospecting as the most effective way to sell vehicles consistently and with a higher gross profit.

With a well planned prospecting and follow-up system, any given dealership can increase sales a minimum of 25 to 50% while increasing sales productivity, customer relations and satisfaction, more service sales and a lower turnover ratio of salespeople.

What is the answer? How do you get all of your salespeople on a program that works? What follow-up program does everything for you, keeping it simple and costing you, the dealer, almost nothing?

The Extra Mile has delivered the finest available solution for Customer Relationship Management and Follow-up with cost effective - proven results!